FAQ

1. Do you ship outside the U.S.?
When will my order ship?
How will I receive my order tracking information?
If you run out of an item I order online, will it be backordered or will my order be edited?
What is your policy on livestock substitutions?
Do you include heat packs or ice packs in your shipment?
Will you ship livestock during bad weather?
What types of quarantine do you use?
When do you receive your livestock?
Do you guarantee your livestock/products? What is the return policy?
How do I change quantities or cancel an item in my order?
My order never arrived or is missing items, what do I do?
Has my order shipped?
How do I return an item?
Do you charge tax?
How much does shipping cost?
How do I acclimate my order?
How do I drip acclimate?
How do I contact you?