If there is concern that the livestock package will not arrive to you overnight due to inclement weather, or if it would arrive in time but the temperatures are too drastic that we don’t feel confident it will make it to you successfully, we will delay shipment and notify you of the delay.
We constantly examine our livestock for any signs of disease or other issues. We quarantine and treat any that show signs of any problems. We will not ship anything showing any signs of disease; however, we do recommend you properly quarantine all new arrivals prior to placing them in your tank.
If you need to cancel or change an order please contact us right away. If the order has not yet shipped we will do what we can to stop or change the order. Once an order has shipped we unfortunately cannot cancel or change the order.
Fish – Float the bag in the tank for 20 minutes. When the 20 minutes is up take a bucket and a net and pour fish individually into the net allowing bucket to collect water from the bags. Release fish from net into your tank.
Plants – Simply unwrap plant and place in tank.
Inverts – Inverts will need to be slowly drip acclimated until the water volume has doubled and then net the inverts out and place in tank.
You can either purchase a drip acclimation kit or you can use some airline tubing. Take the airline tube and secure it in tank under the water and start siphon. Then place a knot near the end of the line. You can tighten or loosen the knot to control how fast the drip is.
Tranquil is a fish calmer. It is used to temporarily sedate fish. The sedation is rapidly reversed when the fish is placed in untreated water. We use this to keep the fish calm during transport to make sure they arrive to you in the best possible condition.
Please allow at least a couple hours for us to prepare your order. If you will not be coming until the next day, please make a comment in the notes section when checking out with when you will be arriving so we can have the order ready, to ensure it doesn’t sit too long.