We ship all packages Monday through Wednesday. You will receive an email with tracking as soon as your package ships. ALL PACKAGES MUST BE SIGNED FOR ON THE FIRST ATTEMPT OR THE GUARANTEE IS VOID. If the shipment is rejected the customer will be responsible for full cost of invoice. If possible, have your shipment delivered to your business location as there is normally always someone available to sign. All fish shipments will be shipped overnight, plants will be shipped two day and dry goods will be shipped ground. If we feel your dry goods can be shipped safely with the livestock we will do so otherwise you will receive it separately.
We package our livestock to make sure everything arrives in the same condition it left us in. Fish are securely placed in multiple poly bags with pure oxygen and sealed with rubber bands to ensure no leakage during transit. The bags are placed into insulated shipping containers to maintain consistent temperature and protect them from the elements. Heat and cold packs are used to further temperature control container. Containers are placed in boxes and shipped to you. Plants are wrapped in moist paper and placed in a poly bag then sealed with a rubber band. The bags will then be placed in boxes and shipped out.